Shipping

Every product page and the checkout show a delivery window, such as “Arrives Oct 5–12”. It is worked out for your exact items from the supplier’s processing time and the carrier’s transit time, in business days.

The window you see when you pay is saved with your order. That is the date we hold ourselves to.

We work with suppliers who ship from their own warehouses, most of them overseas and some in the US. That is why delivery takes longer than next-day shopping, and why we show you the dates up front instead of hiding them.

An order with several items can arrive in more than one package. Each package gets its own tracking.

We email you a tracking link the day each package ships. You can also follow your order any time on the Track an order page with your order number and email.

If we see that your order will miss its window, we email you before the latest date with the new date and a one-click way to cancel for a full refund.

If it runs late a second time, we need your OK to keep it. If we don’t hear from you, we cancel it and refund you in full.

We ship to street addresses in all 50 states and Washington, DC. We can’t ship to US territories or military (APO/FPO) addresses yet. Some carriers can’t deliver to PO boxes, so use a street address where you can.

Need to change the address? Email us right away. Once an order has shipped, the carrier can’t redirect it.